Kumarakom AI Privacy Policy

1. Who we are

Kumarakom AI is operated by Village Technologies, Kumarakom, Kerala, India. The service helps customers discover and book taxi rides and houseboat experiences, and helps registered drivers and boat operators manage booking requests.

2. Information we collect

Depending on how you use the website or mobile app, we may collect:

• Account details such as name, email address, phone number, login credentials, and user role.
• Booking details such as pickup/drop locations, trip dates, passenger counts, houseboat preferences, fares, invoices, and payment status.
• Driver and boat operator registration details, including vehicle/boat information and uploaded documents or images required for verification.
• Chat and AI assistant interactions used to help complete taxi or houseboat booking flows.
• Technical data such as device type, browser/WebView information, IP address, diagnostics, logs, and security/audit records.
• Microphone input only when you choose to use voice input features in the mobile app or browser.

3. How we use information

• To create and manage user accounts.
• To process taxi and houseboat booking requests.
• To notify drivers, boat operators, administrators, and customers about bookings and dispatch updates.
• To generate booking confirmations, receipts, invoices, and operational records.
• To provide AI-assisted booking, customer support, and multilingual experiences.
• To maintain service security, prevent misuse, troubleshoot issues, and improve reliability.

4. Mobile app permissions

The Kumarakom AI mobile app may request these Android permissions:

• Internet and network state: required to load the Kumarakom AI service and communicate with the backend.
• Microphone: used only when you activate voice input for chat or booking assistance. Audio capture is not used in the background.
• Storage on older Android versions: used only where required by Android to save downloaded invoices or receipts to the Downloads folder.

5. Payments and third-party services

Payments, maps, messaging links, hosting, AI services, and analytics or diagnostics may be provided by third-party service providers. When you use those features, their own privacy policies and terms may also apply. We share only the information needed to provide the requested service, complete transactions, or comply with legal obligations.

6. Cookies, sessions, and WebView storage

The website and mobile app WebView may use cookies, authentication tokens, session storage, and similar technologies to keep you signed in, remember preferences such as language, secure your session, and support booking workflows.

7. Data retention

We keep account, booking, payment, document, audit, and support information only as long as reasonably needed for service delivery, legal compliance, dispute resolution, fraud prevention, and business records. Uploaded verification documents may be retained while an operator account remains active or as required for operational compliance.

8. Data security

We use reasonable technical and organizational measures to protect personal information, including HTTPS for production traffic, access controls, audit logging, and role-based access to administrative functions. No system can be guaranteed completely secure, so users should keep account credentials confidential.

9. Your choices and rights

You may contact us to request help with:

• Accessing, correcting, or deleting your account information where legally permitted.
• Withdrawing optional microphone permission through Android system settings.
• Questions about booking records, uploaded documents, or privacy practices.

10. Children’s privacy

Kumarakom AI is intended for travel booking and operator management. It is not directed to children, and we do not knowingly collect personal information from children without appropriate consent.

11. Changes to this policy

We may update this policy to reflect changes in our services, legal requirements, or operational practices. The updated version will be posted on this page with a revised date.

12. Contact us

For privacy questions or requests, contact Village Technologies, Kumarakom at villagetechnologieskumarakom@gmail.com or call +91 96333 01402.